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Service Packs, Updates and Demos Download
Get the latest Medisoft software updates from JBS.
Software support downloads
Software Maintenance, Support and Training
As technology advances and software becomes more sophisticated,
it becomes increasingly more important to stay up to date
and have access to experts who are ready to troubleshoot issues.
At JBS, our experts are just a phone call (or email or fax…)
away!
Our technicians will not only troubleshoot error messages
and software issues, but they will also proactively work with
you to optimize your software to improve efficiency in the
day to day activities in your office by providing "tips
and tricks" to make your job easier.
Our Remote Support option allows us
to login to your system and fix your problem right away.
Using a secure connection we are able to see exactly what you are experiencing and resolve the issue as quickly as if we were standing there next to you. We also include several training options so that whether
you are a novice or have been billing long enough to remember
when "technical support" meant running out for more
carbon paper for your peg board system, JBS can provide valuable
training on software and practice management.
After only a few phone calls or emails, you will see the
value of having our experts on your team! Think of us as "Health
Insurance" for your practice…you hope that you don't
need us often, but you will be glad we are there when you
need us!
The following is a list of the services
offered by JBS.
Contact us today to talk with one of our Service Consultants
to choose a plan that fits your needs.
| Software Maintenance,
Support and Training Services |
| Email, Fax and Phone |
Unlimited email, fax,
and phone questions. |
| Remote |
Our expert technicians can connect to your computer
to quickly resolve more complicated issues. |
| Software Updates* |
Updates will be provided via download. If customer
requires update on CD a $5.00 handling charge will apply.
*Version Upgrades not included. |
| Tips-n-Tricks |
Expert tips on practice management, electronic billing,
Medisoft, and emerging trends in the healthcare industry
delivered via fax, email, or mail. |
| User Groups |
Invitation to User Group meetings at JBS to allow you
to learn from other users as well as our experienced staff. |
| Custom Web Training |
Discounts on individual and group sessions
available to cover common features and functions when
it's not possible to come in for one of our regularly
scheduled classes at JBS. |
| Electronic Claims** |
Our EDI Specialists will help troubleshoot claim rejections
and transmission problems to make sure your claims get
paid fast. **Monthly fee for claims is not included in
support contract price. |
| Training Classes at JBS |
Discounts on regularly scheduled training
classes held at JBS. Simply pre-register staff members
as needed for new or refresher training. |
| Custom Training at Client Site |
Discounts for custom on-site training at your
location. |
| File Repair |
Discounts on file repair if data corruption
occurs and file repair is necessary. |
| Remote back-up |
Automated remote backup of your Medisoft data with secure
storage for up to 250MB. Additional files may be backed
up for $5.00 per 100/mb/month. |
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